Returns & Exchanges
At Cotopaxi, we stand by our Gear for Good and want to ensure you love your equipment. If you are not satisfied with your purchase, we offer easy returns and exchanges within 30 days of the delivery date.
Start Your Return
Visit our online Returns Center and enter your order number and shipping zip code to initiate the process.
Choose Your Option
Select whether you would like to exchange your item for a different size or color, receive store credit, or get a refund to your original payment method.
Pack and Label
Print your prepaid shipping label and securely pack your items in the original packaging or a sustainable alternative, ensuring all tags are attached.
Drop It Off
Take your package to the designated carrier location; once we receive and inspect your gear, we will process your refund or exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing